Shipping policy

To The Moon And Back

Thank you for shopping with To The Moon And Back. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully.

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed or shipped on Sundays or public holidays.
  • During peak seasons or promotional periods, processing times may be slightly delayed.

2. Shipping Time

Estimated delivery times may vary depending on your location:

  • Domestic Shipping: 3–7 business days
  • Remote Areas: 5–10 business days
  • International Shipping (if applicable): 7–21 business days

Please note that delivery timelines are estimates and may be affected by courier delays, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery location and order size.
  • Free shipping may be offered on selected orders or promotional campaigns.

4. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email/message
  • Tracking details (if available)

Customers can use the tracking number to monitor shipment status.

5. Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate.

To The Moon And Back is not responsible for:

  • Delays caused by incorrect address details
  • Lost packages due to incomplete or incorrect shipping information provided by the customer

6. Delayed or Lost Shipments

Please contact the carrier to file a claim if your package is lost or stolen. We are not responsible for those. 

7. Damaged Packages

If your package arrives damaged:

Contact us immediately so that we can fix the issue. You will have 24 hours to contact us after delivery to ensure you get a refund or a replacement. 

8. Contact Us

For shipping-related questions or support, please contact us:

To The Moon And Back
Email: amandaingle63012@gmail.co
Phone: +(816) 377-7726

By placing an order with us, you agree to this Shipping Policy.